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- Frequently Asked Questions -
We try to maintain the most current catalog possible; however, we are always adding new products to our inventory, and sometimes we have merchandise not pictured in the catalog. If there is something you’re looking for, but can’t find it, please contact us, and we’ll be happy to help.
Do I have a minimum order amount?
NO! Our prices are low and we are confident that our products will sell. Wholesale purchases do not require a minimum order amount – so just get what you want, and we’ll do the rest!
Are the prices right?
YES! Even though we try to maintain a steady organized price list, the cost of materials change from time to time, and as a result, our prices may change without notice. If you have any questions please feel free to ask one of our qualified salespeople. If one of the prices changes, you will be billed for the price of the merchandise the date your order was placed.
How is shipping handled?
Actual shipping and handling charges are fixed at a flat rate charge based on your order amount, which can be seen when viewing your shopping cart, by clicking on the shipping calculator icon, so you are always aware of what you are paying. All orders are shipped in the order in which they were received, except in cases when you, the customer, requests a faster form of shipping. If there are any special requests such as inside delivery, telephone notification before delivery, re-delivery, etc., these may involve additional freight charges (if you have any questions or special requests, feel free to ask any of our knowledgeable salespeople when placing your order).
Shipments to the United States (except Alaska and Hawaii) under 300lbs will be sent by U.P.S. Ground, unless you, the customer, request another method. U.P.S. will automatically email you with your package details and online tracking number as soon as your merchandise is sent.
We ship all over the world under great volume, and with that amount of volume, it allows us to negotiate for better motor freight rates for you the customer. So, in the case of shipments weighing over 300lbs. (unless you specify otherwise), we will choose a carrier that will provide both a great service and a competitive price that will save you time and money.
What if the item I want is on backorder?
Due to the nature of the products we sell here on our site, the products may be held up or back ordered for various reasons beyond our control and without notice. If this is the case, we will place the out-of-stock item (or items) immediately and automatically on backorder (unless you indicate otherwise) until that item (or items) arrives. All other in-stock items will be shipped immediately to you (unless you request otherwise). In an effort to keep your shipping cost down, all backorders totaling less than $50 will be held to ship with subsequent orders for a period of 60 days and then cancelled after that if we have not received notification from you to do differently. You may make any prior arrangements or requests with the salesperson when ordering the products.
What happens if my merchandise is damaged when it arrives?
We make every effort to prevent shipping damage. We know that many situations are unique, but take the following important steps if there appears to be shipping damage:
If your shipment shows any physical sign of damage, you should note it on the freight bill or receiving ticket and have the driver sign it.
Please keep the original shipping carton and all packing materials.
Notify us immediately (within 3 days of receiving goods) so that we can begin the claims process.
**We are not responsible for damage or loss that may incur to the product while shipping from you to us or its return to you. To avoid this, we encourage you to use sufficient packaging; most of our items come to you in a shelf display box that will not withstand the rigors of shipping.
What if my order goes missing after it is shipped?
We ship all packages via UPS to residential / business address in the USA, and USPS to P.O. Boxes only. All packages shipped with in the USA are fully insured for any loss or damage. Orders shipping outside of the USA are only insured up until the US border. All claims for lost or damaged packages will be handled through the shipping company and the their decision on the claim will be honored by us. We bare no responsibility for lost or damaged items caused by the shipping company or any 3rd party, such as customs or brokerage company (for international orders). All items shipped are insured for their full value.
If I have a return, what do I need to do?
Customer service and satisfaction are important to us. We believe in our products, and want to assure you that there will be no problems, so in keeping with this, we warranty all of our products against manufacturer’s defects for a period of thirty days from your date of purchase from us, unless otherwise specified (we extend this guarantee to you, our customer only). All claims due to mis-ships, short ships, received defective, etc. must be made within 3 days of receipt of merchandise. Please call or email us for authorization and the return shipping instructions, we will be glad to assist you.
I love the merchandise! Now how do I pay?
Great! We are happy to have you as our customer! Therefore, we try to make it as easy as possible for you to shop with us, and for your convenience, we offer multiple forms of payment. We accept all major credit cards, Pay Pal, Mail Order (to be paid with by Money Order or Cashier’s Check), Western Union, Money Gram or Bank Wire Transfer.
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